Viva Recruitment International

The widely-recognized SuperHost® customer service training program was introduced by VIVA Recruitment International in Mexico earlier this year in an effort to bridge the customer service gap between Canadian companies and Mexican workers. As a result, there is a resource pool of Mexican temporary foreign workers that are well-prepared to “welcome the world” during the 2010 Olympics.
The program began as a joint venture between Viva Recruitment International and Tourism BC when Viva Recruitment recognized that there were no customer service training programs of a similar caliber in Mexico. The initiative ensures that businesses will have professional and well-trained service employees to work on the front lines with tourists, both locally and internationally.

As of the end of August, over 20 groups from Mexican universities, schools and businesses had completed the training. There is great interest for the program: “Unemployment is very high right now in Mexico,” notes Kimberley McFarland, Viva Recruitment International’s Director of Recruitment. “Job seekers realize that SuperHost provides valuable customer service skills and will improve their working position in the global job market.”
SuperHost was first introduced 25 years ago to prepare BC’s tourism industry to host the world at EXPO 86. Since then nearly one million people around the world have completed SuperHost workshops; and the program has recently officially been rebranded as WorldHost® Training Services to better reflect its enhanced products and international appeal.
For more information on the SuperHost (WorldHost) workshops in Mexico or available applicants contact info@veconviva.com.

Tags: Mexico, Superhost, Viva Recruitment

This entry was posted on Monday, September 14th, 2009 at 4:12 pm and is filed under Cultural Diversity, Recruitment Strategies, Tourism. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.