Viva Recruitment International

On February 18th the world-recognized customer service training program offered by Tourism British Columbia, Superhost®, will launch in Puebla, Mexico.
This program ensures that businesses will have professional and well-trained service employees to work on the front lines with tourists.

Viva Recruitment approached Tourism BC regarding running Superhost® workshops internationally after recognizing that there were no customer service training programs of a similar caliber in Mexico.

The event will be co-hosted by Tourism Minister Mr. Juan José Avalos Breton and Dr. Robyn Lynn Johnson the Dean of Business Adminstration of the prestigious Universidad de las Americas.
Tourism Mexico will be present at the program launch, along with members of several Mexican hospitality schools and government officials.
Tourism Mexico is excited to participate in the Superhost® program since it will enhance the exceptional reputation that Mexico has as a world tourism designation. All parties are confident that the program will be a success, producing the most prepared front-line employees from both local and international perspectives.

Superhost® Fundamentals program details:
Exists as an effective training tool for anyone who is dedicated to providing exceptional customer service.
Consists of a one-day workshop that teaches employees the skills and techniques that comprise the basics of service professionalism.
Delivered by certified Superhost® trainers, the workshop can be customized to address specific customer service training needs for any business or employer.
 
The objectives of the workshop:

To provide participants with an understanding of the importance of excellent customer service skills;

To help participants make their communication with customers more effective and efficient;

To help participants demonstrate their attentiveness to customer needs;

To provide participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communities and to the province as a whole;

To teach the five key Superhost® Fundamental commitments to help the tourism workforce “go that extra mile”.

The commitments form the acronym G.R.E.E.T:

Give fully
Respect everyone
Empathize with others
Excel at your job

Tags: Mexico, Superhost, Viva Recruitment

This entry was posted on Friday, October 24th, 2008 at 12:13 pm and is filed under Viva Training. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.